Patient Information

Our aim is to provide quality patient care using state-of-the-art technology while making your experience as comfortable and reassuring as possible. Part of this is ensuring that you have access to practical and useful information that helps you prepare for your visit.

We believe patients should be actively involved in their care. Don’t hesitate to contact us if you have any questions.

Before your visit

One of our team will give you a call before your first appointment to confirm some details and your scheduled appointment.

It is important to complete a practice registration form to ensure we have a good understanding of your medical history. Bring along information that will help such as your medical insurance information and list of current medication you have been prescribed.

You might like to arrange for a carer to come along to listen to the session.

If you require some assistance with these arrangements, then please let us know.

The day of your visit

You will find St George’s Eye Care on the ground floor of Canon Wilford Wing (through the main entrance when you enter St George’s Hospital). Our friendly reception staff will guide you if you’re unsure.

On arrival, one of our friendly staff members will help you complete any forms or paperwork.

Once you have checked in and the paperwork has been completed you can relax in our comfortable reception area.

You will then be called through for your appointment.

Most visits and procedures at St George’s Eye Care will be completed in our consultation rooms and you can go straight home afterwards.

Our specialists may place drops in your eyes to dilate the pupils so they can see the back of your eyes. This can result in blurry vision for much of the rest of the day.  You may want to bring sunglasses to reduce glare, arrange for someone to drive you home, and consider taking time off from work for the remainder of the day.

If you have a family member, friend or carer with you they are welcome to wait in our reception area and enjoy our complimentary wifi. Of course, you are welcome to have them to join you for the consultation.

After you’ve completed a consultation and been evaluated, surgery may be the recommendation. Visit the surgery section for more information.

We look forward to your visit and if you have any enquiries please don’t hesitate to contact us.

Making specialist eye care more attainable is all about putting you first.

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